LightingCatalog.com  is the best place to buy lighting products on the internet. As part of the eImprovement.com network of online stores we have an award winning customer service department. The customer service department which handles eImprovement.com’s network of stores was a Gold Honoree for Bizrate’s 2007 Circle of Excellence awards. We won under eFaucets.com, the best place online to buy faucets and fixtures for the kitchen and bath. We were the only home improvement company to do so. This means we are committed to making your shopping experience as pleasurable as possible. That's why we make returns easy!!

General

• Within 30 days of receipt of your shipment, you may return any (non-special order) faucet, sink, or accessory in its original packaging and in original condition for a full cash refund, less shipping charges and a restocking fee.
• Within 30 days of receipt of your shipment, you may exchange any (non-special order) lighting fixture or accessory in its original packaging and in original condition for a replacement product, less shipping charges and a restocking fee (We'll refund the original shipping cost if the return is a result of our error).

 LightingCatalog.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:

1. Have a valid RGA# number.
2. Have ALL original packaging and be unopened in a resealable condition.
3. Not have packaging that is written on or defaced in any way.
4. Be sent back to the correct warehouse location.

Guidelines

• No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturer will not accept returns past this date.
• Special order items cannot be returned once they have been shipped.
• We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to LightingCatalog.com, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
• Please note that we are only able to process returns and refunds for items purchased from LightingCatalog.com or its affiliates.
• All discontinued items and colors, and clearance items are non-refundable or returnable.
• We do not issue store credit. Items can be returned for a refund minus restocking fees and shipping charges if applicable.
• All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
• Please note that all products returned are inspected by the Manufacturer. Products returned as defective which are found not to be defective are subject to a 20% handling charge.
• If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
• If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee.
• If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges. LightingCatalog.com will also charge an extra 15% return processing fee for handling the return.

• Merchandise with shrink wrap that is missing or torn.
• Merchandise that is used or shows signs of installation.
• Special Order Merchandise
• Discontinued Merchandise

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted a credit is giving and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less and applicable restocking and shipping costs. If you have not received a credit and it as been longer than 30 days, please give our Customer Service Department a call at 1-866-482-8321.

If you are shipped a different product than you ordered, please Email Us or call us at 1--866-482-8321 within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.

To ensure a hassle free return, please follow these steps:

1. Call our customer service department at 1-866-482-8321 and setup a return. Not have packaging that is written on or defaced in any way.
2. Allow 1-3 days for the RGA # and return instructions to be emailed to you.
3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS. It is advised that you obtain a tracking number, receipt, or confirmation of your shipment. LightingCatalog.com is not responsible for any lost shipments that were not insured by the customer. 
4. Send your return back to our warehouse for processing.
5. Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse. 
6. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs. 

 To ensure a hassle free defective exchange, please follow these steps:

1. Call our customer service department at 1-866-482-8321 and setup a defective exchange. Be clear and concise when describing defects or damages. Allow 1-3 days for the RGA # and return instructions to be emailed to you.
2. Our warehouse will ship you out a replacement the same day. Send your return back to our warehouse for processing.
3. Place order for new products either online or with a customer service representative.
4. Replacement will be shipped out via the same shipping method as the original order.
5. Allow 1-3 business days for the RGA # and return instructions for the defective product to be emailed to you.
6. Follow the defective exchange instructions in the email we send you.
7. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.
8. Any defective products that are not sent back to our warehouse for processing will be billed to the customer's account.

If you need to cancel or make changes to an order you must contact us the same day that you placed the order at 1-866-482-8321. Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by LightingCatalog.com or the manufacturer. For more information read our Cancellation Policy.  

The item(s) you have ordered may be delivered by an LTL freight company if they were oversized and noted as freight. If these items are being delivered to a residential address, you will be contacted by a representative of the freight company to setup a delivery appointment. LTL companies will not deliver without an appointment and the customer present. If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department. The cutoff time for same day shipment of an LTL order is 12:00 A.M. CST.

Before accepting your delivery, you are required to inspect each and every item for damage and/or missing items. If there is any noticeable damage you must refuse delivery of the item(s). Accepting delivery of the item(s) is your acceptance that the item(s) were received in 100% undamaged condition and that you have received all of your items. Once an order is delivered and accepted, the return options for that order become extremely limited. Any damages or missing items that were not noted at delivery must be reported within 7 business days of receiving the item(s) or the freight company will automatically deny any and all claims and the item(s) will not be eligible for a return.

Defective problems such as dents or error in molding of the item(s) that are noticed after/during installation must be reported within 60 days of receiving the product. At our discretion we may issue a field destroy on any damaged items, we will not be responsible for any costs incurred for the disposal of such items. If you have any questions about anything stated here please contact our customer service department.

A 20% restocking fee will be charged on all returned merchandise, unless defective.

Reasons For Restocking Fee

• Warehouse & Administrative costs associated with processing, inspecting, repackaging, & handling a return.
• Packaging that is defaced with writing, marker or tape.
• Products that have missing parts, instructions or packaging materials.
• Torn or ripped manufacturer boxes.
• Scratched or damaged merchandise.