LightingCatalog.com
offers a variety of shipping options to make your online shopping experience more pleasurable.
We pride ourselves on offering some of the "lowest shipping prices" for
Lighting Fixtures. You only pay for shipping
costs to your front door. No special handling charges or inflated rates. Bottom Line!!!
| Quik Shipping on Most Products |
LightingCatalog.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to
your door. You are getting the products straight from the source so there is
less chance for delay or a middle man handling the shipments. All In-Stock products usually ship within 2-3 business days. Some brands
take at least 5 days to ship out. View product availability on the product detail
page for stock availability and delivery method on brands that are available with
real time inventory. Special orders and back-ordered items may take longer to ship
out.
We also offer expedited 2nd day air shipping as an option on many of our products. Call our Customer Service Department at
1-866-482-8321 for assistance with any questions. |
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| Shipping Time Frames |
Orders sent via "UPS Ground" average 3 - 7 business days once they leave the factory.
Orders sent via "UPS 2 Day Air" average 2 business days once they leave the factory.
Orders sent via Freight Carrier average 3 -10 business days depending on location
once the leave the factory. Keep in mind that these time frames are after the product
leaves the factory.
Most manufacturers usually ship in-stock items within 2-3 business days. It is however
not a guarantee based on their volume.
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| Shipping Schedule |
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*Holidays: 1-866-482-8321
observes all bank and UPS holidays including (New Year's Eve, New Year's Day, Martin Luther King's
Day, President's Day, Good Friday, Memorial Day, Independence Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas Day) |
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| Shipping Exceptions |
| Please allow an additional 2 - 3 business days on orders going to Alaska or Hawaii. |
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| Shipping Credits |
*Time-definite shipments (2nd Day Air) order that do not arrive by the end of the day on the scheduled
delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received. Refunds
cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes,
labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural
disasters, or in the event that an ordered product is out of stock or has limited availability.
If your entire order is not delivered within the time-frame allowed for the shipping method you selected, we will
gladly refund the difference in shipping charges between the shipping method you selected and the next level of shipping service.
- If you ordered UPS 2 Day Air and your order arrives in 3 days, you will be credited
back the difference between 2 Day Air and 3 Day Air. If you ordered UPS Next Day
Air and your order arrives in 3 days, you will be credited back the difference between
Next Day Air and 3 Day Air.
- If you ordered 2 Day Air and the order arrives in 4 or more days, then you will
be credited back the full amount of shipping. If you ordered UPS 2 Day Air and your
order arrives in 3 days, you will be credited back the difference between 2 Day
Air and 3 Day Air.
If part of your order was received within the time-frame allowed, but the rest of the order was backordered,
unavailable, or was sourced from the manufacturer or alternate warehouse, then a shipping credit will not be issued.
Please read more about backorders above.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of
processing the credit.
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| Shipping Rates |
| LightingCatalog.com automatically
calculates your shipping costs at the time of check out in the shopping cart process
once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered.
Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the
box and the delivery destination. Shipping costs are for the contiguous 48 states. Please call Customer Service
for shipping rates to Alaska and Hawaii. |
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| Tracking your Order |
| Upon shipping, you will be emailed a shipping confirmation email confirming that your order has shipped
from the warehouse along with a tracking number. You may also log into your account to view your order
history and obtain shipping and tracking information. You may also contact Customer Service for further
assistance. UPS or another carrier’s website. You may also visit ww.UPS.com to track your order. Please
note that it could take up to 24 hours from the time your order leaves the warehouse to the time the info is
available on UPS or another carrier’s website. |
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| Multiple Shipments |
| If you have a large order and one item is going to cause a delay or is backordered, we will ship your order in two
shipments. You will not pay any extra shipping charges for the second shipment. If you prefer to wait for one
shipment of all your products, let us know and we'll be glad to accommodate. |
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| Shipping Backorders |
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site when the stock tool runs down
to less then 5 product available) If an item is not available
at the time of the order,
LightingCatalog.com
will make its best attempt to contact you and inform you of items unavailable for shipping.
LightingCatalog.com is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are
unavailable and we must backorder them from other various warehouses
across the country or source them directly from the manufacturers.
LightingCatalog.com
will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as
it becomes available. If the item was with a larger order there will be no freight charge
(you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
The "availability" status for each product on the
LightingCatalog.com website for products that show availability is only a guideline of stock-on-hand
when the stock tool runs down to a handful of products of five or less. This is because the manufacturer may have given up that inventory in the minutes it takes
for our orders to electronically be sent from our site to the factory warehouse.
LightingCatalog.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at
any time for any reason. You will be notified via email if part or all of your order is backordered.
LightingCatalog.com
will in no way be responsible for losses by customer
due to scheduling of electricians, contractors, or other professional installation.
Please call a customer service representative at 1-866-482-8321
to check stock and real time availability on all products listed on
the LightingCatalog.com website.
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