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Cancellation Policy   

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If you are in any way unsure of the fitment or application of the item you are ordering, please contact Customer Service for assistance before placing your order.

"In Stock Orders"

The people of LightingCatalog.com work hard to process and ship your "In Stock Order" quickly. We keep large quantities of popular products in our warehouse to fill your order fast. Because our business and order processing system is automated, it's impossible to change or cancel "In Stock Orders" once you place them. The order may be on its way to you by the time we receive a cancellation request.

"In Stock Order" is defined as any Product or Order that is available for shipment at the time an order is placed.

Most "In Stock Orders" enter the shipping process within 5 minutes after you place your order both during the day or night and on weekends. Our shipping department works 24 hours a day/7 days a week to get orders shipped out as quickly as possible, so unfortunately we are unable to stop "In Stock Orders" from leaving our warehouse.

If you don't want an order, refer to our Return Policy to find out how to return or exchange merchandise.

Back Orders

"Back Order" is defined as any Product or Order that is not available for shipment at the time an order is placed, but is available from the manufacturer or is in route to our warehouse within a 30 day period from the time an order is placed. If a product or Order is not In-Stock at the time an order is placed, LightingCatalog.com will "Back Order" the product(s) into our warehouse.

LightingCatalog.com incurs costs associated with sourcing, preparing and packing your "Back Order" for shipment. Therefore, once you have placed an order with a "Back Ordered" item on it via the phone or the Internet and we are able to successfully cancel your "Back Order", you will be subject to a 20% Cancellation Fee. If the "Back Order" has already shipped from the manufacturer or our warehouse, please refer to our Return Policy to find out how to return or exchange merchandise.

To request a cancellation of a "Back Order", please contact a customer service representative by phone Monday-Friday 8am-5pm CST at 1-866-482-8321. *SPECIAL ORDERS CANNOT BE CANCELLED BY EMAIL OR VOICEMAIL.

If we are able to stop a "Back Order" from being shipped, an order cancellation request will take approximately 3-7 business days to confirm with the warehouse or manufacturer. This is to ensure that the order doesn't ship from either our warehouse or the manufacturer's warehouse. An email will be sent to the customer confirming the cancellation was successful and that a refund (less 20% Cancellation Fee) was issued. A "Back Order" will not be considered cancelled until a confirmation email has been sent to the customer. This entire process can take 3-7 business days.

Custom or Special Orders

"Custom or Special Order" is defined as any product or Order that is not available for shipment at the time an order is placed for a period longer than 30 days from the time the order is placed.

"Custom or Special Order" items from the manufacturer are Non-Returnable. However, you may be able to cancel the "Custom or Special Order without incurring any penalties if it has not been shipped from by the manufacturer or from our warehouse.

To request a cancellation of a "Custom or Special Order", please contact a customer service representative by phone Monday-Friday 8am-5pm CST at 1-866-482-8321. *SPECIAL ORDERS CANNOT BE CANCELLED BY EMAIL OR VOICEMAIL. If the "Custom or Special Order" has already shipped from the manufacturer or our warehouse, please refer to our Return Policy to find out how to return or exchange merchandise.

If we are able to stop a "Custom or Special Order" from being shipped, an order cancellation request will take approximately 3-7 business days to confirm with the warehouse or manufacturer. This is to ensure that the order doesn't ship from either our warehouse or the manufacturer's warehouse. An email will be sent to the customer confirming the cancellation was successful and that a Full Refund was issued. A "Custom or Special Order" will not be considered cancelled until a confirmation email has been sent to the customer. This entire process can take 7-10 business days.

Delivery Refusal

*Please Note: Orders that are REFUSED AT DELIVERY will be accessed a 20% Restocking Fee plus a 20% Handling fee, since the return will have to be located in our warehouse without the required RGA#.

If you don't want an order, refer to our Return Policy to find out how to return or exchange merchandise. Refusing delivery of an order will only delay a refund.

Add/Remove Items to an Existing Order

If you need to add to an existing order, please call us at 1-866-482-8321 or E-mail Us , to determine whether your order can be modified.

Most "In Stock Orders" enter the shipping process within 5 minutes after you place your order both during the day or night and on weekends. Our shipping department works 24 hours a day/7 days a week to get orders shipped out as quickly as possible, so unfortunately we are not always able to add/remove items from an existing order.

Why Such a Strict Cancellation Policy?

Simple. Your order is sent to our warehouse or the manufacturer as quickly as possible to ensure prompt delivery. Once the order has transmitted to our warehouse or the manufacturer, it's impossible to stop the shipment.

Please note that any unused item can be returned within 30 days of receipt of shipment.

View our Return Policy for more information.

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