LightingCatalog.com: Home > Help / FAQ's > Common Questions
We Accept
Choose from the following questions below. Don't see an item you are looking for? Click Here to contact our excellent customer service staff.

1. Is Everything in stock?
2. Where do you ship from?
3. How can I track my order?
4. How much does shipping cost?
5. Why are your prices so low?
6. Problems with my Internet Browser?
7. What is your return policy?
8. Is your website safe to shop on?
9. How do I retrieve my password?
10. Do you charge sales tax?
11.
12. How do I cancel my order?
Need More Information?

 
Or contact us by e-mail at:
customerservice@LightingCatalog.com



  Is everything in stock?
We typically have 95% of our products available for immediate shipment at any given time. As a result, online orders received by 1 p.m. Central Time are typically processed the same business day. Orders received after 1 p.m. are typically processed the next business day but may typically take 24-48 hrs to leave the warehouse.

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  Where do you ship from?

With access to fully stocked warehouses, prompt delivery is assured.

has access to shipping warehouses strategically located across the United States for Short Lead-Times and Low Cost Freight Rates.

To speed up delivery and service time, many of the products we carry ship direct from the manufacturer. After your order has been shipped you will be notified directly via email about your order, which will include tracking and shipping status.

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  Why are your prices so low?

Our prices are significantly lower than what you would find at the local home improvement center, supply center or even other online stores.  You may wonder, "how is this possible?"  We are able to provide a very low price on quality products because:

  • Unlike stores in your neighborhoods or some online stores, we do not buy from "wholesalers" who buy from other "wholesalers", who in turn buy their products from yet another "wholesaler".  By ordering from us, you are removing a lot of people in the middle.  Sure, we buy at wholesale, but fewer people in the middle means fewer price markups along the way.
  • Our prices are low because we believe a great value for you will generate more happy customers and more business. We accept lower profits in exchange for higher volume and customers who tell others about the great deal they obtained with us. Our customers are very satisfied and we think you'll be satisfied too.
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  Problems with my Internet Browser?
Our site is best viewed using Microsoft Internet Explorer 5.0 or above or Netscape 6.2 or above.

You can download a free browser upgrade using one of these links:

Microsoft Internet Explorer
Netscape
Firefox

You will also find technical support and product information links on these sites.
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  Is your website safe to shop on?

Every online order that you place at is 100% secure. At , we use the latest e-commerce technology available. We use GeoTrust as our SSL (Secure Socket Layer) digital certificate provider, a leader in online certificate protection. All personal information entered during the checkout process, including credit card information, is encrypted through GeoTrust's state-of-the-art encryption technology.

Click on the GeoTrust seal above to verify that the website is Secure.

When you proceed to checkout, note that the prefix in the URL in your browser's address window switches from "http:" to "https:" indicating you are entering a secure site. You may also receive an alert that indicates that you have requested a secure document. In addition, on Netscape Navigator, a lock icon will appear in the lower left hand corner of your screen or with Internet Explorer, a "lock" icon appears in the lower middle of your screen.

is also a Certified HackerSafe Web site. This confirms that the web site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's current security status meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB

Hackersafe

Click on the HackerSafe seal above to verify is HackerSafe certified

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  How do I retrieve my password?

If you can't remember your password, just click the "Order Status" link located at the top of every page, click "Forgot Your Password?", enter your email address and then click "Submit." Your password will be e-Mailed to you immediately.

Get Your Password Now?

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  Do you charge sales tax?

No Sales Tax, unless you live in Wisconsin

collects sales tax for only those orders shipped within the state of Wisconsin. We do not charge sales tax on orders shipped to any other location.

Depending on your state, you may be required to pay a Use Tax in your state, but there is no sales tax paid to us if we bill and ship to a location outside of Wisconsin.

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  Do you only sell ?

We sell and just about anything else related to home improvement.  If you don't see what you are looking for on our website, don't worry because we have a Mega Inventory of products in stock including Lighting, Faucets, Fixtures, Door Hardware, Home Decor, and Accessories.  stocks top brands such as Murray Feiss, Delta Faucet, Quoizel, Schlage, World Imports, Moen, Kohler, American Standard,  Grohe, Weiser Lock, Insinkerator, Belle Foret, Blanco, Sea Gull, Newport Brass, Thomas Lighting, Concinnity, Elizabethan Classics, Elkay, Hansgrohe, Herbeau, Jado, KwikSet, Progress Lighting, Maxim Lighting, KWC, Kindred, Aqua-Pure, Rohl, Danze, Franke, and many many more.

Contact us Toll-Free at 1-866-482-8321 and someone will be glad to give you pricing or work up a quote for you.

If you have model numbers from the manufacturer or a competitor, please use our Quote Form for a quick response.

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  How do I cancel my order?

If you are in any way unsure of the fitment or application of the item you are ordering, please contact Customer Service for assistance before placing your order.

Due to our commitment to process orders quickly, there is a short period of time in which you may change or cancel your order.

To cancel or change an order, please contact a customer service representative by phone within 1 hour of placing the order, Monday-Friday 8am-5pm CST at Label.  If your order is placed after hours 5pm-8am CST or over the weekend (Saturday or Sunday) or on a holiday, you must call our Customer Service Department by 9:00 A.M. (CST) the next business day in order for your order to be changed or canceled.  ORDERS CANNOT BE CANCELLED BY EMAIL OR VOICEMAIL.

All orders are electronically sent to the warehouse or manufacturer for processing.  If the item or order you want to change or cancel has already been processed or has entered the shipping process, it can not be changed or canceled by you or by our customer service department.  However, you can return the item for a refund. View our Return Policy for more information.

As soon as an order is placed over the website and the transaction is successful, we incur irreversible charges from the credit card processing companies. Therefore, once you have placed an "In-Stock" order by phone or the Internet and you wish to cancel the order, you will be subject to a 5% order-processing/cancellation fee.  If the order has already shipped, it will be treated as a return.  View our Return Policy for more information.

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Help Center

Do you have questions?
Can't find what you're looking for?  We have one of the largest selections of products available on the web!  If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-866-482-8321 Mon-Fri 8 a.m. to 9 p.m. (CST), 5 days a week.   Or, send us a customer service request.

 

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