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Problems with your order

Order Problems   
An Item is Missing
My Order Didn't Arrive
An Item Is Damaged or Defective

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   An Item is Missing

Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please Contact Us and one of our knowledgeable Customer Service Associates will be happy to help you.

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   My Order Didn't Arrive

Orders shipped through our UPS shipping options can be tracked by visiting their website at www.UPS.com or by using our tracking tool.  Please call or email one of our customer service representatives and they will provide you with your tracking number.

If you still have questions about an order that has not arrived, please Contact Us and one of our knowledgeable Customer Service Associates will be happy to help you.

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   An Item is Damaged or Defective

We are committed to your total shopping satisfaction. If an item you receive from LightingCatalog.com does not meet your expectations, please view our Return Policy. Contact one of our friendly customer service representatives and they will be happy to help you setup a return or exchange. You will be refunded for the cost of the item and the sales tax, if applicable. Processing your return for a credit usually takes 7-14 business days from the day we receive it back at the warehouse.

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Do you have questions?
Can't find what you're looking for?  We have one of the largest selections of products available on the web!  If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-866-482-8321 Mon-Fri 8 a.m. to 9 p.m. (CST), 5 days a week.   Or, send us a customer service request.

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