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Help / FAQ's

Product Availability   
-Availability of Items
-How long will it take for my order to arrive?
the lighting store -Out of Stock Items Help Center

Availability of Items
We typically have 95% of our products available for immediate shipment at any given time. As a result, online orders received by 1 p.m. Central Time are typically processed the same business day. Orders received after 1 p.m. are typically processed the next business day but may typically take 24-48 hrs to leave the warehouse.

How long will it take for my order to arrive?
To estimate your order's arrival day, consider the chart below:

UPS - Standard Ground   3-7 Business days
UPS - 2nd Day Air   2 Business days
UPS - Overnight   1 Business day

Out of Stock Items
On rare occasions, after you click "Proceed to Checkout," or complete your transaction, an item you purchased may actually be out of stock. This happens either if inventory for that item was very low when you began to shop and a customer (or customers) ahead of you in Checkout bought it first, or if the item was a best seller, and demand for it quickly exceeded our inventory.
If an item in your order is out-of-stock, you will receive an email notification of the backorder and the approximate ship date.
If an item you purchased is out of stock and must be specially ordered from the manufacturer your credit card will be charged for the full amount of the order. This transaction is considered a deposit for the special-order items and is fully refundable if you choose to cancel your order before the special order item has been shipped.

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Do you have questions?
Can't find what you're looking for?  We have one of the largest selections of products available on the web!  If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-866-482-8321 Mon-Fri 8 a.m. to 9 p.m. (CST), 5 days a week.   Or, send us a customer service request.

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